This video begins presents a business software called Virtual Office, explaining that it will drastically change how Blue Cross and Blue Shield of Florida operates. The processing of insurance claims with and without Virtual Office are demonstrated for comparison. The presenter concludes that Virtual Office saves BCBSF weeks of time. Representatives of health care providers praise the convenience of Virtual Office in short clips. The presenter then outlines the different releases of Virtual Office and explains that Virtual Office will simplify the customer’s experience. Representatives of the team of BCBSF employees working on Virtual office explain their positions.