Document Type

Presentation

Publication Date

3-23-2012

Abstract

Using the quality management tool Six Sigma, libraries can gain significant process improvement and efficiency by eliminating defects and determining the root causes of process breakdown. Six Sigma concepts and methodology helped the UNF Thomas G. Carpenter Library implement change and increase performance.

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Presentation given to Computers in Libraries 2012 Friday, March 23, 2012 2:45 PM – 3:30 PM in Washington D.C.

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