Bringing Six Sigma to the Library
Presentation given to Computers in Libraries 2012 Friday, March 23, 2012 2:45 PM – 3:30 PM in Washington D.C.
Abstract
Using the quality management tool Six Sigma, libraries can gain significant process improvement and efficiency by eliminating defects and determining the root causes of process breakdown. Six Sigma concepts and methodology helped the UNF Thomas G. Carpenter Library implement change and increase performance.
This paper has been withdrawn.