Contains: Open Letter from Reneé Finley re: Blue Cross and Blue Shield of Florida’s Alliance Management Program, Booklet: Alliance Management Procedures More Successful Outcomes, Article: Boehm, Elizabeth W. “Forrester’s Top 10 Healthcare Predictions for 2005.” Trends, Article: Weiss, Jeff and Jonathan Hughes. “Want Collaboration? Accept—and Actively Manage—Conflict.” Harvard Business Review, Article: Ertel, Danny. “Getting Past Yes: Negotiating as of Implementation Mattered.” Harvard Business Review, Article: Booth, Bridget and Matt McCredie. “Taking steps toward ‘Getting to Yes’ at Blue Cross and Blue Shield of Florida.” Academy of Management Executive, Vol. 18, No. 3.
Packet: BlueCross BlueShield of Florida – Developing. Nurturing. Maintaining: Relationships. 2004. Florida Blue Archives. University of North Florida, Thomas G. Carpenter Library Special Collections and Archives. UNF Digital Commons, https://digitalcommons.unf.edu/flablue_text/2371/