July 1996 quarterly newsletter published to educate employees of Blue Cross and Blue Shield of Florida about the reengineering methodology, efforts and effects.
Reengineering Forum Vol: 2 No. 3 July 1996. 1996. Florida Blue Archives. University of North Florida, Thomas G. Carpenter Library Special Collections and Archives. UNF Digital Commons, https://digitalcommons.unf.edu/flablue_text/753/