Blue on Blue Special Report- Business Transformation II- Communicating Change
This segment begins with a review of the previous “Business Transformation” video dated for September 1995. The main focus of this video revolves around the “Reengineering Core Processes” plan which includes planning, current opportunity assessment, process reengineering, and implementation. Introduction to the reengineering process of “Illness Management.” Changes to jobs within Blue Cross and Blue Shield of Florida due to reengineering are explained. The importance of change and communication to help change is discussed. This segment ends with encouragement to ask questions as needed.
Blue Cross and Blue Shield of Florida, Inc., "Blue on Blue Special Report- Business Transformation II- Communicating Change" (1995). Florida Blue Audiovisual Materials. 25.