IPS Health Insurance, Blue Cross Blue Shield of Florida
This video, made by Anderson Consulting, is about Integrated Performance Support. The video begins with an acted out scenario where a woman struggles to ensure that her insurance covers her treatment, showing the flaws in customer service in the health insurance industry. Speakers detail how BCBSF will change its business practices from a traditional insurance approach to a modern approach with new technology and a better-trained staff. IPS systems train employees according to their skill level and teach them how to improve their skills. A second acted out scenario presents how an employee with IPS training would have handled the original situation. The video concludes with a summary of the IPS functions used in the scenarios.
Blue Cross and Blue Shield of Florida, Inc., "IPS Health Insurance, Blue Cross Blue Shield of Florida" (1987). Florida Blue Audiovisual Materials. 62.