IPS Health Insurance, Blue Cross Blue Shield of Florida

Title

IPS Health Insurance, Blue Cross Blue Shield of Florida

Files

Description

This video, made by Anderson Consulting, is about Integrated Performance Support. The video begins with an acted out scenario where a woman struggles to ensure that her insurance covers her treatment, showing the flaws in customer service in the health insurance industry. Speakers detail how BCBSF will change its business practices from a traditional insurance approach to a modern approach with new technology and a better-trained staff. IPS systems train employees according to their skill level and teach them how to improve their skills. A second acted out scenario presents how an employee with IPS training would have handled the original situation. The video concludes with a summary of the IPS functions used in the scenarios.

Loading...

Media is loading
 

Publication Date:

1987

Keywords:

Florida Blue Archives, BlueCross and Blue Shield of Florida, Inc. -- audiovisual materials—archives, Promotional and sales materials, BCBS promotional films

Media Format

flash

IPS Health Insurance, Blue Cross Blue Shield of Florida

Share

COinS