Flaherty’s Quality Council Presentation
This video is a recording of presentation on quality improvement that Flaherty delivered. The video contains two brief sections where the tape was fast-forwarded and makes a loud high-pitched noise between the timestamps 30:50 and 31:18 and between 1:02:27 and 1:02:44. Flaherty explains how the health insurance industry is evolving rapidly and argues that BCBSF must change its practice and terminology to become “world-class.” Flaherty discusses strategies to make BSBF a “low cost producer” and to gain an advantage over competition. BCBSF will improve its marketing department. Flaherty mentions the company’s Diversification strategies and performance appraisal reform. The video concludes with Flaherty answering questions from the audience.
Blue Cross and Blue Shield of Florida, Inc., "Flaherty’s Quality Council Presentation" (2002). Florida Blue Audiovisual Materials. 68.