A self-assessment scheme for an R&D organization based on ISO 9004:2000
Purpose: The purpose of this paper is to discuss a self-assessment scheme and processes that are developed for and applied to a R&D organization based on ISO 9004:2000. The presented self-assessment has been performed during internal audits based on quality management system in Electronics and Telecommunications Research Institute (ETRI) in Korea. Design/methodology/approach: In order to enhance the reliability of the self-assessment, the preliminary works such as training, workshop, case study and pre-assessment rating are performed in advance before self-assessment. Furthermore, this paper evaluates the reliability of self-assessment results using Cohen's Kappa coefficient and the observed agreement index. Findings: The results of this paper present that an organization's performance maturity level evolves sustainably through self-assessment scheme and processes. Practical implications: These results and lessons learned will be very useful to the organization that intends to enhance the performance of its R&D projects and processes and improve its processes continuously. Originality/value: ISO 9004:2000 presents the guidelines of self-assessment for the organization that intend to continually improve its performance considering the effectiveness and efficiency of a quality management system. According to ISO 9004, the range and depth of self-assessment should be planned in relation to the organization's objectives and priorities. This paper discusses a self-assessment scheme and processes that are developed for and applied to a R&D organization based on ISO 9004:2000. © Emerald Group Publishing Limited.
International Journal of Quality and Reliability Management
Digital Object Identifier (DOI)
Hwang, Kim, D.-Y., & Jeong, M.-K. (2012). A self-assessment scheme for an R&D organization based on ISO 9004:2000. The International Journal of Quality & Reliability Management, 29(2), 177–193. https://doi.org/10.1108/02656711211199900