Title

A self-assessment scheme for an R&D organization based on ISO 9004:2000

Document Type

Article

Publication Date

1-1-2012

Abstract

Purpose: The purpose of this paper is to discuss a self-assessment scheme and processes that are developed for and applied to a R&D organization based on ISO 9004:2000. The presented self-assessment has been performed during internal audits based on quality management system in Electronics and Telecommunications Research Institute (ETRI) in Korea. Design/methodology/approach: In order to enhance the reliability of the self-assessment, the preliminary works such as training, workshop, case study and pre-assessment rating are performed in advance before self-assessment. Furthermore, this paper evaluates the reliability of self-assessment results using Cohen's Kappa coefficient and the observed agreement index. Findings: The results of this paper present that an organization's performance maturity level evolves sustainably through self-assessment scheme and processes. Practical implications: These results and lessons learned will be very useful to the organization that intends to enhance the performance of its R&D projects and processes and improve its processes continuously. Originality/value: ISO 9004:2000 presents the guidelines of self-assessment for the organization that intend to continually improve its performance considering the effectiveness and efficiency of a quality management system. According to ISO 9004, the range and depth of self-assessment should be planned in relation to the organization's objectives and priorities. This paper discusses a self-assessment scheme and processes that are developed for and applied to a R&D organization based on ISO 9004:2000. © Emerald Group Publishing Limited.

Publication Title

International Journal of Quality and Reliability Management

Volume

29

Issue

2

First Page

177

Last Page

193

Digital Object Identifier (DOI)

10.1108/02656711211199900

ISSN

0265671X

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