Paper Type

Doctoral Dissertation


College of Education and Human Services

Degree Name

Doctor of Education in Educational Leadership (EdD)


Leadership, School Counseling & Sport Management

NACO controlled Corporate Body

University of North Florida. Department of Leadership, School Counseling & Sports Management

First Advisor

Dr. Elinor A. Scheirer

Second Advisor

Dr. Luke M. Cornelius

Third Advisor

Dr. Jennifer J. Kane

Fourth Advisor

Dr. C. Bruce Kavan

Department Chair

Dr. Christopher A. Janson

College Dean

Dr. Marsha H. Lupi


As the source of economic wealth continues to transition from a late industrial era to an early knowledge era, the foundation of success in the 21st century relates to a dependency on knowledge-based assets such as ideas, processes, and information (Alavi & Leidner, 2001; Sallis & Jones, 2002; Søndergaard, Kerr, & Clegg, 2007; Sveiby, 1997). During this transition, the emergent discipline of knowledge management in business and in education has evolved from a techno-centric approach (Alavi & Leidner, 2001; McAdam & McGreedy, 1999; McElroy, 2000) to a holistic social process oriented toward meeting institutional demands for new knowledge and geared toward learning and innovation (McElroy, 2003; Sallis & Jones, 2002).

Prior research has indicated a need to examine the use of a community of practice model as a knowledge management strategy (Ramchand & Pan, 2012; Roberts, 2006; Ropes, 2009). This qualitative research study presented an examination of the knowledge-sharing perceptions of members of a public postsecondary state university system (SUS) community of practice comprised of university registrars. Data collection used in-depth, semi-structured interviews.

Analysis of data strongly indicated that the registrars were engaged in collective learning with a strong emphasis on problem-solving. Furthermore, data analysis provided evidence that the participants’ community of practice had synergistic value within the SUS. Moreover, data analysis substantiated that the significant engagement in knowledge sharing activities and the subsequent knowledge development were facilitated by social processes. As a result, this study of the SUS registrar community of practice can serve as a knowledge management strategy.