Year
2025
Season
Summer
Paper Type
Doctoral Dissertation
College
Silverfield College of Education and Human Services
Degree Name
Doctor of Education in Educational Leadership (EdD)
Department
Leadership, School Counseling & Sport Management
NACO controlled Corporate Body
University of North Florida. Department of Leadership, School Counseling & Sports Management
Committee Chairperson
Dr. David Hoppey
Second Advisor
Dr. Elizabeth A. Gregg
Third Advisor
Dr. Amanda Pascale
Fourth Advisor
Dr. Jay Coleman
Department Chair
Dr. Kristi Sweeney
College Dean
Dr. Stephen Dittmore
Abstract
This study investigates student satisfaction in online learning environments at the University of North Florida (UNF), with a focus on how satisfaction levels have fluctuated between the peak-pandemic and post-pandemic periods. Utilizing a combination of descriptive and inferential statistical techniques, the research examines the relative importance and satisfaction ratings of various educational factors, including demographic influences such as gender, race, and academic program. By creating a composite measure of overall student satisfaction, this study provides a comprehensive analysis of the factors that most significantly impact student experiences in online courses. Findings highlight the critical role of both satisfaction and importance measures in understanding student experiences, as well as the potential for demographic variables to influence satisfaction outcomes. The study's results offer valuable insights for higher education institutions seeking to enhance the quality and effectiveness of their online programs in an increasingly digital learning landscape.
Suggested Citation
Verkamp, Brian, "Understanding shifts in student satisfaction between peak and post pandemic" (2025). UNF Graduate Theses and Dissertations. 1365.
https://digitalcommons.unf.edu/etd/1365
Included in
Educational Leadership Commons, Higher Education Administration Commons, Online and Distance Education Commons