Relationship between quality management practices and innovation
Document Type
Article
Publication Date
5-1-2012
Abstract
The purpose of this study is to examine the associations among different quality management (QM) practices and investigate which QM practices directly or indirectly relate to five types of innovation: radical product, radical process, incremental product, incremental process, and administrative innovation. We test the proposed framework and hypotheses using empirical data from ISO 9001 certified manufacturing and service firms. The results show that a set of QM practices through process management has a positive relationship with all of these five types of innovation. It was found that process management directly and positively relates to incremental, radical, and administrative innovation. Organizational capability to manage processes may play a vital role in identifying routines, establishing a learning base, and supporting innovative activities. The findings also reveal that the value of an individual QM practice is tied to other QM practices. Therefore, highlighting just one or a few QM practices or techniques may not result in creative problem solving and innovation. © 2012 Elsevier B.V. All rights reserved.
Publication Title
Journal of Operations Management
Volume
30
Issue
4
First Page
295
Last Page
315
Digital Object Identifier (DOI)
10.1016/j.jom.2012.02.003
ISSN
02726963
Citation Information
Kim, Kumar, V., & Kumar, U. (2012). Relationship between quality management practices and innovation. Journal of Operations Management, 30(4), 295–315. https://doi.org/10.1016/j.jom.2012.02.003