What Factors Affect Patient Perceptions on Their Hospital Experience?

Authors

Sinyoung Park, University of North FloridaFollow
Jing Xu, University of North Florida
Farouk Samuel Smith, University of North Florida
Koichiro Otani, Purdue University Fort Wayne

Document Type

Article

Publication Date

7-1-2020

Abstract

Patient experience has been one of many significant drivers in determining hospitals' performance. Multivariate logistic regression was used to investigate the factors that impacted patients' likelihood to give top ratings for the overall hospital experience. Large hospitals with a lower percentage of Medicare/Medicaid patients and existing electronic health record system were more likely to receive top ratings. White, female patients with lower education levels were more likely to give top ratings for all quality domains (nurse, doctor, staff, and environment). All quality domains had positive impacts on patient experience, with the nursing domain being the most influential factor.

Publication Title

Hospital topics

Volume

98

Issue

3

First Page

127

Last Page

134

Digital Object Identifier (DOI)

10.1080/00185868.2020.1796554

PubMed ID

32851935

E-ISSN

19399278

Citation Information

Park, S., Xu, J., Smith, F. S., & Otani, K. (2020). What Factors Affect Patient Perceptions on Their Hospital Experience?. Hospital topics, 98(3), 127–134. https://doi.org/10.1080/00185868.2020.1796554